Well come to Hepta Support
We're Here to Help — 24/7 Expert Assistance from the Hepta Team
At Hepta, we understand that reliable support is just as important as great service. Whether you’re facing technical issues, have questions about your SaaS platform, or need help with your web development or digital marketing services, our dedicated support team is here to assist you—anytime, anywhere.
How Can We Help You?
🛠 Technical Support
Encountering a bug or system issue? Our technical support team is available 24/7 to provide fast, effective solutions for any challenges related to:
Website bugs or performance issues
SaaS application troubleshooting
Server or hosting problems
API integrations
User login/access errors
💼 Client Success & Account Management
Need assistance with your project or service plan? Our client success managers are your go-to resource for:
Service updates and feature requests
Project timelines and progress
Billing inquiries and subscription management
Onboarding and training support
📈 Marketing Support
Have questions about your marketing campaign or analytics dashboard? Our digital marketing support team can help with:
SEO campaign performance
Ad tracking & reporting
Social media scheduling
Email automation setup
Analytics integration
Support Channels
We’re available through multiple channels to make it easy for you to reach us:
Email Support: support@hepta.io
Live Chat: Available on our website 24/7
Phone Support: +251964939156 HEPTA (Available M–F, 9 AM–6 PM)
Help center & Knowledge base
Before reaching out, you can also explore our self-service Help Center—loaded with how-to guides, FAQs, video tutorials, and troubleshooting articles. Find instant answers to common questions on:
Managing your SaaS dashboard
Updating your website content
Interpreting analytics reports
SEO best practices
Your Success Is Our Priority
We believe great support builds lasting relationships. That’s why we’re committed to:
Fast response times
Clear, actionable solutions
Personalized guidance
Ongoing improvement based on your feedback
Need immediate help?
Reach out now—we’re standing by to support your success.